Refund policy

Effective date: 23 July 2026

At KOYO Beauty, we want you to feel comfortable trying a new formula. This policy explains our 7-day 100% money-back guarantee, as well as what happens if an order arrives damaged, defective, incorrect or incomplete.

1. 7-Day 100% Money-Back Guarantee

If you try an eligible KOYO product and are not satisfied with it, or it does not feel compatible with your skin, you may request a return within 7 calendar days of delivery.

• The product may be lightly used so you can properly try it.
• Once the return is approved and the eligible product is received, we will refund 100% of the amount paid for that product. This is a monetary refund, not store credit.
• If an entire bundle is returned, the refund is based on the amount paid for the complete bundle. If only one product from a discounted bundle is returned, the refund is based on the price allocated to that product in the order or bundle offer.
• The guarantee applies to products purchased directly from koyobeauty.com or through an official KOYO ordering channel.

To begin a return, contact us within the 7-day window and provide:

• your order number;
• the product name;
• a short explanation of the issue; and
• clear photographs of the product, including its batch and expiry labels.

Contact us through WhatsApp at +92 339 0095696 or email info@koyobeauty.com. Please do not send a return before our support team confirms the return instructions.

2. Return Conditions

To qualify for the 7-day guarantee:

• the request must be made within 7 calendar days after the recorded delivery date;
• the product must not be empty, mostly used, deliberately damaged or misused;
• the original product container and batch/expiry labels must remain intact; and
• valid proof of purchase, such as the KOYO order number, must be provided.

We reserve the right to decline claims involving suspected misuse, tampering, fraud or repeated abuse of the guarantee. This does not affect any rights that cannot be excluded under applicable law.

3. Damaged, Defective, Incorrect or Incomplete Orders

Please report a damaged, defective, incorrect or incomplete order within 48 hours of delivery.

Send your order number, a description of the issue and clear photographs. An unboxing video is helpful where reasonably available, particularly for transit damage or missing items.

After verification, you may choose an appropriate replacement or a full monetary refund for the affected item. KOYO will cover reasonable return and replacement shipping costs when the error or damage is confirmed.

4. Return Shipping

• For a satisfaction or skin-compatibility return under the 7-day guarantee, the customer is responsible for securely returning the product and paying the return courier cost.
• For a confirmed damaged, defective or incorrect item, KOYO will arrange or reimburse reasonable return shipping.
• The original standard delivery charge is currently free and therefore has no refundable value.

Approved returns should be sent only after receiving return instructions from our support team.

Return address:

KOYO Beauty

Plot No. 10/1, Sector 16

Korangi Industrial Area

Karachi, Pakistan

5. Refund Method and Timing

After the approved return is received and checked, we aim to process the refund within 5–7 business days.

Because most KOYO orders are paid by cash on delivery, our support team will confirm a suitable local transfer method with you. You may be asked to provide the necessary account or wallet details through an official KOYO support channel. Transfer times can vary by financial institution or service provider.

If you have not received a confirmed refund after the stated processing period, contact info@koyobeauty.com or WhatsApp +92 339 0095696 with your order number.

6. Requests Outside the Policy Window

Requests made after 7 calendar days do not qualify for the 7-day money-back guarantee. We may still review exceptional situations individually, but approval is not guaranteed.

7. Contact

KOYO Beauty

Email: info@koyobeauty.com

WhatsApp/phone: +92 339 0095696

Address: Plot No. 10/1, Sector 16, Korangi Industrial Area, Karachi, Pakistan