At Koyo, your ritual matters. If your skin doesn’t align with our products, or if your order arrives damaged/defective, we’re here to help.
1. Skin Compatibility Guarantee
- If your skin doesn’t respond well, you may return the product within 7 days of delivery.
- The product may be lightly used (so you can test it).
- Refund will be in the form of store credit for your next ritual.
2. Defective / Damaged Items
- If your item arrived defective, please provide an unboxing video as proof.
- Returns must be reported within 48 hrs of delivery.
- A replacement will be shipped.
3. Shipping Costs
- For skin-compatibility returns, the customer pays return shipping.
- For defective/damaged items, Koyo covers the return + replacement shipping.
4. Non-Returnable Items
- Products without original batch/expiry labels.
- Products past 7 days from delivery.
- Products without proof of purchase (order ID).
